Shipping policy

Shipping Policy

At Forme Flora, we do our utmost to pack your order carefully and dispatch it as quickly as possible.

Order Processing
Orders are processed on business days. We aim to dispatch orders as soon as possible after receiving payment.

Delivery Times
The stated delivery times are estimates. Although we do our best to deliver within the expected timeframe, these estimates are not binding.

Shipping Costs
Shipping costs are clearly displayed at checkout. Any promotions or different rates will also be indicated on the website.

Delivery Address
Orders are delivered to the address provided by the customer when placing the order. Please always check carefully that the delivery address has been entered correctly.

Delays
In exceptional cases, delivery may be delayed, for example due to high demand experienced by carriers, public holidays or unforeseen circumstances. Forme Flora is not liable for delays caused by circumstances beyond its control.

Damage or Incorrect Delivery
Have you received a damaged product or an incorrect delivery? Please contact us as soon as possible at klantenservice@formeflora.com. We will work with you to find a suitable solution.

Recipient Unavailable / Failed Delivery
If delivery cannot be completed because the recipient is unavailable or an incorrect address has been provided, the carrier may attempt delivery again or deliver the parcel to a collection point. Any additional costs resulting from an incorrect address or failure to accept the order may be charged to the customer.

International Shipping
For orders shipped outside the Netherlands, different delivery times and shipping costs may apply. Where applicable, these will be stated during the ordering process.

Contact
If you have any questions about the shipping of your order, please contact us at:

Forme Flora BV
Bosweg 2
8196 KR Welsum
The Netherlands
Email: klantenservice@formeflora.com
Website: www.formeflora.com