Need help?
Frequently Asked Questions
Order
Choose your favorite product, add it to your shopping cart, and complete your order securely via the checkout.
Please contact us as soon as possible. If your order has not yet been processed or shipped, we will be happy to see what can still be done.
Yes. After placing your order, you will immediately receive a confirmation by email. A shipping confirmation will follow once your order has been dispatched.
Yes. You can enter a different delivery address during checkout.
Products
Yes. Our collection is carefully selected for its appearance, detail and quality, with a look that is as realistic as possible.
Yes. Our bouquets and styling sets are delivered complete and carefully curated.
That varies by product. If a vase or pot is included, we always clearly state this on the product page.
Minor variations in color, shape, or composition are possible. This does not affect the appearance and quality of the product.
The dimensions are listed on the product page, under the product description or specifications.
Yes. Our collection is very suitable for offices, the hospitality industry, reception areas, showrooms, and other representative spaces.
care
Dusting with a dry cloth, feather duster, or soft brush is usually sufficient.
Prolonged exposure to bright, direct sunlight may cause discoloration over time. We therefore recommend that you do not place them in direct sunlight for extended periods.
Use a dry or slightly damp cloth. Avoid harsh cleaning agents and too much water.
With normal use and proper maintenance, artificial flowers and plants will remain beautiful for years.
Shipping
We strive to process and ship orders as quickly as possible. The expected delivery time is stated on the product page where possible.
Yes, we ship within the Netherlands and Belgium.
Shipping costs are clearly displayed during checkout should they apply.
We pack every order with care to ensure that products are shipped as safely as possible.
Yes. After shipment, you will receive a track & trace code via email.
Returns
Yes, in most cases you can return your order within 14 days of receipt, provided the product is unused and – as far as reasonably possible – is returned in its original condition.
Yes. For custom-made items or products that have been specifically compiled according to your wishes, the right of withdrawal may be excluded.
You can register your return with us within 14 days of receipt.
Please contact our customer service. We will then send you the return instructions.
After receiving and checking your return, we will refund the amount as soon as possible, no later than the statutory deadline.
Damage / complaints
Please contact us as soon as possible and include clear photos of the product, the damage, and the packaging.
Please contact us with your order number and a brief description of what is missing. We will assist you as quickly as possible.
We advise reporting damage or inaccuracies within 48 hours of receipt.
Business / B2B
Yes. We also supply to companies, offices, catering establishments, hotels, and other business environments.
Yes. We are happy to help you think through larger spaces, styling solutions, and business applications.
For business inquiries, we are happy to discuss the possibilities.
Depending on the request, we would be happy to see what is appropriate and what can potentially be realized.
Payment methods
During checkout, you will see which payment methods are available.
Yes. Payment is processed via a secure payment environment.


